Administrative Support Clerk - Neurodiversity Hiring Initiative

Specialisterne is Recruiting!

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following: 

• Autism (including Asperger’s and PDD-NOS)
• Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
• Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
• Intellectual Disability
• Obsessive Compulsive Disorder (OCD)
• Tourette Syndrome 

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.

Specialisterne is proud to partner with FINTRAC on a Neurodiversity Hiring Initiative.

FINTRAC is Canada’s Financial Intelligence Unit. We assist in the detection, prevention and deterrence of money laundering and terrorist financing, two significant threats to Canada’s security and economy. By ensuring a robust regulatory compliance regime and the timely production of actionable financial intelligence, we play an integral role in the global fight against organized crime groups, cybercriminals, human traffickers, terrorist organizations and others who would seek to undermine or abuse the world’s financial systems. 

FINTRAC is committed to building a skilled, diverse workforce reflective of Canadian society. We strive to create a working environment and a workplace culture that allows employees to work to their fullest potential. We actively promote employee wellbeing, including a focus on balancing work and personal needs by offering flexible hours and work arrangements, including remote/virtual work, where functionally and operationally feasible. Additionally, as an employer of choice, we are proud of our excellence-driven culture bolstered by our commitment to a respectful, healthy, diverse and inclusive workplace.

Applications must be submitted in full no later than Sunday, April 13th

Summary:

Title: Administrative Support Clerk

Employment Type: 1 Year Contract

Hours: 37.5 hours

Location: Vancouver, Toronto, or Ottawa  (Hybrid, 3 times per week on site)

Salary: $57,801 - $73,215

Target Start Date: TBD

Essential Tasks - In this job, you will: 

• Receives files for processing and enters data into the appropriate database.
• Inputs, assesses and maintains data in appropriate information management and/or tracking systems and databases with information/data from corporate systems, facilitating analytical perspectives for the sector.
• Field client and business inquiries, gather the necessary information required, and provide timely responses to their needs
• Ensures and maintains the secure storage/housing of files in accordance with established procedures and guidelines.
• Maintains and updates records, electronic information, reference materials, files, reports and other documentation and verifies the accuracy of data.
• Produces regular and ad hoc reports from corporate systems, conducting thorough quality assurance checks and coordinating or executing corrective actions as necessary
• Provides general administrative support services as needed such as photocopying, scanning and emailing documents

General Skills and Abilities - You are:

• Analytical, problem solving, and time management skills
• Written and Oral Communication skills
• Research and analysis skills and ability to extract pertinent information
• Judgment and problem resolution skills
• Decision making skills
• Interpersonal skills
• Effective organizational skills

Digital/Technical Skills & Tools - You are:

• Basic to intermediate skill level with Microsoft Excel
• Basic skill level with the Microsoft Suite
  • Word
  • PowerPoint
  • Outlook

Education/Knowledge - You:

• Bachelor’s degree

Experience (Professional, Academic, Personal) - You:

• Experience working in client service
• Experience reviewing forms and entering data electronically

Additional Information:

Here’s how frequently the following types of communication and interaction are required to perform the job: 

• Oral communication: Daily
• Email communication: Daily
• Instant messaging: Daily
• Telephone Communication: Weekly
• Video communication: Weekly
• Interacting with supervisors: Weekly 
• Interacting with peers: Daily
• Interacting with customers: Bi-weekly
• Selling or influencing others: N/A
• Training or teaching others: N/A

Here’s what can employees find stressful about this job:

• Working in a fast paced environment that processes a high volume of inquiries and requests
• Managing changing priorities based on the needs of the team
• Interacting with customers over the phone or through email where there may be language barriers or questions you do not have the answers to

Here’s what employees tend to find motivating/rewarding about this job:

• Pride in their work in delivering actionable intelligence to law enforcement.
• Recognition for their role in supporting intelligence operations aimed at targeting crime and saving lives.

Workplace Support:

• Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job 
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job

The Recruitment Process

To be considered for this position, you will:

• Complete a job application
• Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment 

Next Steps 

• Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role. 
• Employers use Candidate Profiles to anonymously* shortlist candidates  
• Candidates and employers will meet to discuss the role in more detail    

*whenever possible