Specialisterne

Claims Client Services Representative - Neurodiversity Hiring Initiative

Cooperators - Mississauga, Calgary, ON, Canada - Full Time

 

Specialisterne is Recruiting!

 

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

 

To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following: 

 
  • Autism (including Asperger’s and PDD-NOS)
  • Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
  • Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
  • Intellectual Disability
  • Obsessive Compulsive Disorder (OCD)
  • Tourette Syndrome 
 

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.

Specialisterne is proud to partner with Cooperators on a Neurodiversity Hiring Initiative.

 

As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and investment products, services, and advice to build financial strength and security. With over $56 billion in assets under management, they provide financial solutions and security through property and casualty (P&C) insurance, life insurance, investment management, institutional asset management and brokerage operations. They are governed by member organizations, including co-operative organizations, credit union centrals and representative farm organizations.

Applications must be submitted in full no later than June 30th

 

Summary:

 

Title: Claims Client Services Representative

Employment Type: Full-Time

Hours: 36 hours per week

Location: Mississauga, ON and Calgary, AB, Hybrid (2 days per week in person)

Target Start Date: September 2026

 

Essential Tasks - In this job, you will be: 

  • Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
  • Responding to losses presented by insureds, determining the cause of loss, collecting claims details, setting up rentals or tows and providing information on next steps.
  • Responding to client inquiries and counseling them on the different options available in reporting their claims.
  • Identifying claim scenarios that require further investigation and escalating as required.
  • Offering feedback to our leadership team on efficiencies for processes and procedures that will enhance the client experience.
 

General Skills and Abilities - You:

  • Influence change and are committed to continuous improvement, in order to exceed client expectations.
  • Leverage critical thinking skills to identify problems and proactively propose solutions.
  • Have strong communication skills that allow you to clearly convey messages.
  • Are an effective team player who shares knowledge to support your peers.
 

Digital/Technical Skills & Tools - You are:

  • Intermediate skill level with the Microsoft Suite of applications
 

Required skill level*

  • Basic -  e.g., I can do this in simple situations with close or extensive guidance
  • Basic to Intermediate
  • Intermediate - e.g., I can do this in most situations, with occasional guidance
  • Intermediate to expert
  • Expert -  e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others. 
 

Education/Knowledge - You have:

  • A High School Diploma
  • Sound knowledge of client service principles. 
  • Obtained or are willing to work towards your provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation.
  • Nice to have (but not required):
    • Having a post-secondary diploma in Insurance is an asset.
    • Having contact centre experience, basic understanding of claims concepts and practices for auto and property insurance coverage is an asset.
 

Experience (Professional, Academic, Personal) - You:

  • Nice to have
    • One year of customer service experience.
    • Experience working in a call center environment
 

Additional Information:

 

Here’s how frequently the following types of communication and interaction are required to perform the job: 

  • Oral communication: Constantly
  • Email communication: Hourly
  • Instant messaging: Constantly, Teams
  • Telephone Communication: Constantly
  • Video communication: Weekly
  • Interacting with supervisors: Weekly 
  • Interacting with peers: Daily
  • Interacting with customers: Constantly
  • Selling or influencing others: N/a
  • Training or teaching others: N/a
 

Here’s what can employees find stressful about this job:

  • This role operates in a contact centre environment where a high level of audio and visual concentration is required for extended periods of time.
  • Communicating with and providing support for emotional clients

Here’s what employees tend to find motivating/rewarding about this job:

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs. 
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. 
  • Paid volunteer days to give back to your community. 
  • A comprehensive total rewards package, including competitive salary, bonus, pension and benefit
 

Workplace Support:

  • Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job 
  • All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job
 

The Recruitment Process

 

To be considered for this position, you will:

 
  • Complete a job application
  • Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment 
 

Next Steps 

  • Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role. 
  • Employers use Candidate Profiles to anonymously* shortlist candidates  
  • Candidates and employers will meet to discuss the role in more detail    
 

*whenever possible 


 

**Beware of scams and fraudulent job postings. Specialisterne only accepts applications through our careers page at https://specialisterne.applytojob.com/apply**

Apply: Claims Client Services Representative - Neurodiversity Hiring Initiative
* Required fields
First name*
Last name*
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Location *
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Which of the following labels or identities do you identify with? Select all that apply to you.*
If you chose other to the above question, please specify here.
Have you received a diagnosis from a physician or other medical professional? This information will not be shared outside of Specialisterne without your consent.

Please note that a formal diagnosis is not required to apply to Specialisterne.*
Please identify the barriers you have experienced in finding or keeping a job. You may select from the list below and/or describe other barriers not listed.*
If you chose other above, please describe here
Employees who are hired through a Specialisterne Neurodiversity Hiring Initiative receive practical guidance and support from a Specialisterne Workplace Support Manager for their first 3 months on the job. This guidance and support is individualized to meet the unique needs of new employees and their workplace.

Please confirm that you are open to meeting regularly with a Workplace Support Manager (“coach”) from Specialisterne during your first 3 months on the job.*
Do you currently reside in and are legally entitled to work in Canada?*
Are you comfortable working in a hybrid work environment? This role will require 2 days per week in office*
Are you able to work 36 hours per week starting September 2026?*
Are you comfortable with the general skills and abilities listed in the Job Description?*
What is the highest level of education you have completed?*
What is your field of study?*
Please rate your skill level with the Microsoft Suite of applications:*
Do you have sound knowledge of client service principles?*
Do you have or are willing to work towards your provincial adjuster licenses and/or Chartered Insurance Professional (CIP) designation?*
Do you have contact center experience and a basic understanding of claims concepts and practices for auto and property insurance coverage?*
How many years of customer service experience do you have?*
Do you have experience working in a call center environment?*
Human Check*