Specialisterne

Administrative Support Clerk - Neurodiversity Hiring Initiative

FINTRAC - Toronto, Ottawa, Montreal, Vancouver, ON, Canada - Full Time

 

Specialisterne is Recruiting!

 

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

 

To be eligible to apply, you must have experienced barriers getting and/ or maintaining meaningful employment and you identify with one of the following: 

 
  • Autism (including Asperger’s and PDD-NOS)
  • Attention Deficit/Hyperactivity Disorder (ADHD) or Attention Deficit Disorder (ADD)
  • Learning Disability (e.g., dyslexia, dyscalculia, dysgraphia)
  • Intellectual Disability
  • Obsessive Compulsive Disorder (OCD)
  • Tourette Syndrome 
 

Employees hired through Specialisterne will be supported by a Specialisterne Workplace Support Specialist for their first twelve weeks on the job.



 

Specialisterne is proud to partner with FINTRAC on a Neurodiversity Hiring Initiative.

 

FINTRAC is Canada’s Financial Intelligence Unit. We assist in the detection, prevention and deterrence of money laundering and terrorist financing, two significant threats to Canada’s security and economy. By ensuring a robust regulatory compliance regime and the timely production of actionable financial intelligence, we play an integral role in the global fight against organized crime groups, cybercriminals, human traffickers, terrorist organizations and others who would seek to undermine or abuse the world’s financial systems. 

 

FINTRAC is committed to building a skilled, diverse workforce reflective of Canadian society. We strive to create a working environment and a workplace culture that allows employees to work to their fullest potential. We actively promote employee wellbeing, including a focus on balancing work and personal needs by offering flexible hours and work arrangements, including remote/virtual work, where functionally and operationally feasible. Additionally, as an employer of choice, we are proud of our excellence-driven culture bolstered by our commitment to a respectful, healthy, diverse and inclusive workplace.

 

Applications must be submitted in full no later than Friday, June 12th

 

Summary:

 

Title: Administrative Support Clerk

Employment Type: 1 Year Contract

Hours: 37.5 hours

Location: Vancouver, Toronto, Montreal, or Ottawa  (Hybrid, 3 times per week on site)

Salary: $57,190 - $71,330

Target Start Date: TBD

 

Essential Tasks - In this job, you will: 

  • Receives files for processing and enters data into the appropriate database.
  • Inputs, assesses and maintains data in appropriate information management and/or tracking systems and databases with information/data from corporate systems, facilitating analytical perspectives for the sector.
  • Field client and business inquiries, gather the necessary information required, and provide timely responses to their needs
  • Ensures and maintains the secure storage/housing of files in accordance with established procedures and guidelines.
  • Maintains and updates records, electronic information, reference materials, files, reports and other documentation and verifies the accuracy of data.
  • Produces regular and ad hoc reports from corporate systems, conducting thorough quality assurance checks and coordinating or executing corrective actions as necessary
  • Provides general administrative support services as needed such as photocopying, scanning and emailing documents
 

General Skills and Abilities - You are:

  • Analytical, problem solving, and time management skills
  • Written and Oral Communication skills
  • Research and analysis skills and ability to extract pertinent information
  • Judgment and problem resolution skills
  • Decision making skills
  • Interpersonal skills
  • Effective organizational skills
 

Digital/Technical Skills & Tools - You are:

  • Basic to intermediate skill level with Microsoft Excel
  • Basic skill level with the Microsoft Suite
    • Word
    • PowerPoint
    • Outlook
 

Required skill level*

  • Basic -  e.g., I can do this in simple situations with close or extensive guidance
  • Basic to Intermediate
  • Intermediate - e.g., I can do this in most situations, with occasional guidance
  • Intermediate to expert
  • Expert -  e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others. 
 

Education/Knowledge - You:

  • Bachelor’s degree
 

Experience (Professional, Academic, Personal) - You:

  • Experience working in client service
  • Experience reviewing forms and entering data electronically
 

Additional Information:

 

Here’s how frequently the following types of communication and interaction are required to perform the job: 

  • Oral communication: Daily
  • Email communication: Daily
  • Instant messaging: Daily
  • Telephone Communication: Weekly
  • Video communication: Weekly
  • Interacting with supervisors: Weekly 
  • Interacting with peers: Daily
  • Interacting with customers: Bi-weekly
  • Selling or influencing others: N/A
  • Training or teaching others: N/A
 

Here’s what can employees find stressful about this job:

  • Working in a fast paced environment that processes a high volume of inquiries and requests
  • Managing changing priorities based on the needs of the team
  • Interacting with customers over the phone or through email where there may be language barriers or questions you do not have the answers to
 

Here’s what employees tend to find motivating/rewarding about this job:

  • Pride in their work in delivering actionable intelligence to law enforcement.
  • Recognition for their role in supporting intelligence operations aimed at targeting crime and saving lives.
 

Workplace Support:

  • Specialisterne and our employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job 
  • All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job
 

The Recruitment Process

 

To be considered for this position, you will:

 
  • Complete a job application
  • Join our talent pool (if you haven’t already) by completing an additional questionnaire and a pre-employment assessment 
 

Next Steps 

  • Successful applicants will create a job-specific Candidate Profile to answer job specific questions and/or complete a work sample exercise to showcase your skills for this role. 
  • Employers use Candidate Profiles to anonymously* shortlist candidates  
  • Candidates and employers will meet to discuss the role in more detail    
 

*whenever possible 


 

**Beware of scams and fraudulent job postings. Specialisterne only accepts applications through our careers page at https://specialisterne.applytojob.com/apply**

Apply: Administrative Support Clerk - Neurodiversity Hiring Initiative
* Required fields
First name*
Last name*
Email address*
Location *
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Resume*

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Which of the following labels or identities do you identify with? Select all that apply to you.*
If you chose other to the above question, please specify here.
Have you received a diagnosis from a physician or other medical professional? This information will not be shared outside of Specialisterne without your consent.

Please note that a formal diagnosis is not required to apply to Specialisterne.*
Please identify the barriers you have experienced in finding or keeping a job. You may select from the list below and/or describe other barriers not listed.*
If you chose other above, please describe here
Employees who are hired through a Specialisterne Neurodiversity Hiring Initiative receive practical guidance and support from a Specialisterne Workplace Support Manager for their first 3 months on the job. This guidance and support is individualized to meet the unique needs of new employees and their workplace.

Please confirm that you are open to meeting regularly with a Workplace Support Manager (“coach”) from Specialisterne during your first 3 months on the job.*
Do you currently reside in and are legally entitled to work in Canada?*
Are you in commuting distance to one of the following locations for the on site expectations of this position?*
Are you comfortable with a Hybrid work schedule (3 times per week on site)?*
Are you able to work 37.5 hours per week?*
Are you comfortable with the general skills and abilities listed in the Job Description?*
What is the highest level of education you have completed?*
What is your field of study?*
Please rate your skill level with Microsoft Excel.*
Please rate your skill level with the Microsoft Suite (Word, PowerPoint, Outlook):*
Do you have experience working in client service?*
Do you have experience reviewing forms and entering data electronically?*
Human Check*